FAQ

1. Orders & Payments

How can I place an order?
Placing an order is simple! Browse our products, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options displayed at checkout.

Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you need to make changes or cancel, please contact us at info@mojococktail.com within 24 hours of placing your order. Once shipped, orders cannot be modified or canceled.

Is my payment information secure?
Yes, we use secure encryption technology to protect your payment details. Your information is processed securely, and we do not store payment information on our servers.

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2. Shipping & Delivery

How long does delivery take?
Our standard shipping typically takes 5 to 10 business days, depending on your location. You will receive a tracking link once your order has been dispatched.

Do you ship internationally?
Currently, we offer shipping within selected regions. Please check at checkout if your country is eligible for delivery.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our Order Tracking page.

What should I do if my order is delayed?
If your order hasn’t arrived within the estimated timeframe, please contact our support team at info@mojococktail.com, and we’ll assist you.

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3. Returns & Refunds

What is your return policy?
You have 14 days from the date of receiving your order to initiate a return. Items must be in their original condition with all packaging and accessories.

How do I request a return?
To initiate a return, contact us at info@mojococktail.com with your order number and reason for the return. Our team will guide you through the process.

Who covers the return shipping costs?
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method to ensure safe delivery.

When will I receive my refund?
Once we receive and inspect your returned item, refunds will be processed within 10 business days to your original payment method.

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4. Products & Stock

Are your cocktail accessories dishwasher safe?
Most of our accessories are dishwasher safe, but we recommend checking individual product descriptions for specific care instructions.

Do you restock sold-out items?
Yes, we frequently restock our most popular items. If an item is out of stock, you can sign up for notifications on the product page to be alerted when it becomes available.

Do you offer gift packaging?
Currently, we do not offer gift packaging, but all products come in stylish, high-quality packaging perfect for gifting.

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5. Account & Support

Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout process in the future.

How do I reset my password?
If you’ve forgotten your password, click on “Forgot Password” at the login page, and follow the instructions to reset it via email.

How can I contact customer support?
You can reach our support team at info@mojococktail.com, and we’ll get back to you as soon as possible.

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6. Miscellaneous

Do you offer discounts or promotions?
Yes! We regularly run promotions and offer discount codes. Subscribe to our newsletter to stay updated on special deals.

Can I collaborate with Mojo Cocktail?
We love partnering with content creators and cocktail enthusiasts! Reach out to us at collab@mojococktail.com for collaboration opportunities.

Are your products eco-friendly?
We are committed to sustainability and offer a range of eco-friendly products. Look for the eco-friendly badge on applicable items.